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You are here > Home > Customer Service Home
We can help you track orders, update your account information, reset your password, process a return, and more.
Dog.com is dedicated to providing our customers with excellent customer service.
Here to meet your every need, our experts can be reached two easy ways:
Email: customerservice@dog.com
Phone: 1.800.367.3647
Customer Care Service Hours:
Monday - Friday: 8am - 8pm ET
Saturday: 8:30am - 5pm ET
Sunday: Closed
Have you placed an order and want to know what's going on? Check your order status online. if you're not a registered Dog.com user, all you'll need is your email address and order number.
Check Order Status
Products ordered on Dog.com may be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. Delivery option restrictions by location apply. Click for more details.
To return an item(s), please follow the instructions on the Packing List included with your order. If you have any questions, call us at 1.800.367.3647.
For a complete review of the Dog.com return policy, vew our Online Return Policy.
If you need to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to register with dog.com and enjoy faster online checkouts, sign up for email newsletters and more.
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